FREQUENTLY ASKED QUESTIONS

GENERAL:

Do I need to subscribe to take class?

Classes can either be accessed on demand (pay per class) or via subscription (unlimited access to all videos). Any student with a subscription will have full access to the PFY On The Go catalog. If you are not a subscriber but want to take a specific class, you can rent the class by clicking on the video and selecting the "Get Access Now" button.  Original PFY On The Go videos can be rented for 24 hours for $5.99.  Zoom replay videos can be rented for 24 hours for $4.99.

PLAYBACK ISSUES:

Which browsers are supported?

We recommend using the latest version of Google Chrome, but Powerflow On The Go also supports Firefox and Safari browsers. You may experience playback issues when using an out of date browser or any version of Internet Explorer.

Can I watch videos using Chromecast and AirPlay?

Yes!  Both Chromecast and Airplay are compatible with our site.  

To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast.  Click the icon and select the correct Chromecast from the pop-up in your browser.

To use AirPlay: Open the video on your Apple device and click the AirPlay icon in the bottom left corner.  

Can I watch videos on my phone or tablet without using an app?

Yes. Powerflow On The Go adapts to phone and tablet browsers so you can watch our content anywhere!  

BILLING AND ACCOUNT:

How do I reset my password?

On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.  

How do I change my password?

Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.  

How do I update my billing information?

Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.  

How do I cancel my subscription?

If you need to cancel, sign in and click My Account from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page.  Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.

I'm a PowerPlus member. Am I entitled to a discount for access to Powerflow on the Go?

Yes!  Email us at onthego@powerflownj.com for a discount code.



I have another question.

We're here to help!  Shoot us an email at onthego@powerflownj.com and we'll try to resolve your issue as quickly as possible.